We will refund the money the way the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the payment mode was Cheque or DD, we will send you a cheque (not a DD). Cheques will be sent only to the billing address of the customer. The refund process will be initiated once we have received the test(s). Typically, refunds are processed in less than 10 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque. Please note that we shall not be responsible for any delays in credit to the Card holder’s credit card account as that is managed by the Card holder’s issuing bank. Please call us on +91 74002 07777 or mail us at firstname.lastname@example.org if you have any questions.
Our refund policy requests certain conditions to be fulfilled by you:
a. It is your responsibility to request for cancellation and refund. If you don’t inform us that you wish to cancel, we would not know. Once you make it known to us, we will ensure to process it at the earliest.
b. If you have not requested for a refund within 30 days of payment, we will assume that you have chosen to take the test with a time gap from the date of payment.